Measuring Usage and Satisfaction
نویسندگان
چکیده
منابع مشابه
Measuring Users’ Satisfaction with
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Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to dev...
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In Spring 2001, Dartmouth College installed a campus-wide 802.11b wireless network. To understand how that network is used, we examined the usage characteristics of the network over a five-week period. We monitored access points to determine user behavior, and user and network traffic characteristics. Because our study coincided with the deployment of the access points, our analysis captures th...
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Decision support technology, Expert Systems, Executives Information Systems, and Artificial Neural Networks, have been reported to be useful tools to enhance the performance of managers as they helped them to gain more knowledge, experiences, and expertise and consequently enhance the quality of the decision-making. They can also be used as a training tool to transfer the knowledge of the exper...
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Firms in multiple industries collect customer satisfaction data to measure service performance. Increasingly, however, many firms are now able to collect objective service performance data as well. This raises the question of whether measuring customer satisfaction is valuable to firms when objective service performance data are available. The authors answer this question via the use of unique ...
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ژورنال
عنوان ژورنال: D-Lib Magazine
سال: 1998
ISSN: 1082-9873
DOI: 10.1045/march98-hoag